Protecting our customers’ privacy is an important priority at UCL and we are committed to maintaining meaningful privacy protections. The privacy of your information is a significant responsibility and we value the trust you place in us.
Information we collect and how it is used
We collect information when you communicate with us and when you use our products, services and sites. This includes information you provide such as name and contact information, images, voice recordings or prints, the reason for contacting us and payment information. Service usage information we collect includes call records, websites visited and network traffic data, product and device-specific information and identifiers, service options you choose. Usage and other similar information.
We use this information to establish, monitor and maintain your account and billing records; measure credit and payment risk; provide account-related services; deliver and maintain your products and services; help you with service-related issues or questions; manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; help us improve our services and research and develop new products and services; authenticate you; determine your eligibility for new products and services and contact you with marketing offers.
When you contact us or we contact you, we may monitor or record that communication or keep a record of the transaction to help us train employees and better serve you.
We may automatically measure and monitor network performance and the performance of your connections to improve your, or our, service levels and products. If you contact us for service support, we also may access information about your computer or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.
When you establish an online account or register on our sites or apps, we may collect information about your user identification, password and secret questions and answers. We use this information to authenticate you when you sign in.
Information provided to or used by third-party advertisers
UCL obtains information from outside companies such as those that collect consumer information including demographic and interest data. We use this data and combine it with other information to direct marketing offers that might be more relevant to you, and to help us better analyze customer information for various purposes.
We also obtain contact information and other marketing lead information from third parties, website “refer-a-friend” options or social media platforms and may combine it with information to contact you or direct marketing offers to you.
UCL uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair, restore and bill for services we provide. We share information with those vendors and partners when it is necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing address to our payment processing company solely for processing payment for a transaction you have requested. We require that these vendors and partners protect the customer information we provide to them and limit their use of UCL customer data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes.
UCL also may share certain information with outside companies, for example, to assist with the delivery of advertising campaigns, or preparing and sharing aggregate reports.
We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as:
- To comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law;
- To protect our rights or property, or the safety of our customers or employees;
- To protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or subscription to our products and services and to protect our network, services, devices and users from such use;
- To advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;
- To a third-party that you have authorized to verify your account information;
- To outside auditors and regulators; or
- With your consent.
Information security and data retention
UCL has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access. Personally identifiable and other sensitive records are retained only as long as reasonably necessary for business, accounting, tax or legal purposes.
Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information.
If you become aware of a security issue, please contact us at [email protected] We will work with you to address any problems.
Accessing and updating your information
You may correct inaccuracies in your information by calling a customer service representative or by accessing your online account and updating your information.